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| Client | Feedback | Category | Date | Status | Priority | Rating | Actions |
|---|---|---|---|---|---|---|---|
A Acme Corporation John Smith | The delivery was completed ahead of schedule. Very impressed with the service quality and the driver was extremely professional. ID: FB-2023-001 | Service Quality | May 15, 2023, 10:30 AM | Resolved | Medium | ||
T TechNova Inc. Sarah Johnson | The shipment arrived with minor damage to the packaging. Contents were intact, but we would appreciate more careful handling in the future. ID: FB-2023-002 | Packaging | May 14, 2023, 03:45 PM | In progress | High | ||
G Global Traders Ltd. Robert Chen | Shipment was delayed by two days without any notification. This caused significant disruption to our production schedule. Very disappointed with the lack of communication. ID: FB-2023-003 | Delivery Time | May 13, 2023, 09:15 AM | New | Critical | ||
E Eco Solutions Emma Davis | The online tracking system was very helpful and accurate. We could monitor our shipment at every stage. Great technology! ID: FB-2023-004 | Technology | May 12, 2023, 11:20 AM | Resolved | Low | ||
R Retail Giants David Wilson | Documentation was incomplete, which caused delays at customs. Please ensure all paperwork is properly completed for international shipments. ID: FB-2023-005 | Documentation | May 11, 2023, 02:30 PM | In progress | High | ||
H Healthcare Plus Jennifer Lee | The temperature-controlled shipping worked perfectly for our medical supplies. All items arrived in optimal condition. ID: FB-2023-006 | Special Handling | May 10, 2023, 09:45 AM | Resolved | Medium | ||
F Fashion Forward Olivia Martinez | The customer service representative was not helpful when we called about our delayed shipment. More training is needed for your support staff. ID: FB-2023-007 | Customer Service | May 9, 2023, 04:15 PM | New | High | ||
C Construction Pros Thomas Brown | Pricing was higher than quoted initially. Please ensure accurate quotes are provided before shipment. ID: FB-2023-008 | Pricing | May 8, 2023, 01:20 PM | In progress | Medium |